Toyota to open six new product quality field offices
Filed under: Recalls, Safety, Toyota
As part of its efforts to improve its responsiveness to customer complaints, Toyota is adding six new product quality field offices (PQFO) around North America starting this month. The new offices are to be co-located with Toyota Motor Sales regional offices and focus on investigating and addressing customer issues like reports [...]
Report: Chinese car quality complaints on the rise
Filed under: China, Recalls, Safety
Just when we thought China’s automotive industry had made some headway in the quality department, we get word that complaints about new car quality in the country have risen significantly over the past few months. During the first quarter of this year, complains on vehicles purchased within the last six months [...]
Toyota names leader of North American Quality Task Force
Filed under: Recalls, Safety, Toyota
When news of Toyota’s recent recall woes began spreading across the U.S., many loyal customers were shocked at what they were hearing. But some customers that were experiencing the very issues that lead to those recalls were likely less surprised, as tales of poor and frustrating customer service showed that Toyota [...]
Former U.S. Sec. of Transportation to lead Toyota Quality Advisory Panel
Filed under: Government/Legal, Recalls, Safety, Toyota
An independent advisory panel has been formed to help Toyota get a handle on its quality issues. With all of the current headlines relating to Toyota recalls and defects, the independent North American Quality Advisory Panel has been convened to study and give the automaker advice on quality and safety [...]
Akio Toyoda outlines quality reform, won’t attend U.S. hearings
Filed under: Japan, Recalls, Toyota
In a press conference on Wednesday in Tokyo, Toyota Motor Company’s president Akio Toyoda (grandson of the company’s founder) revealed new details of his plan to reform the automaker’s quality standards. Toyota has been beset by a trio of high-profile recalls, two of which involve unintended acceleration caused by either floormats [...]
